I received a lot of emails from other companies thinking about PayForce after I wrote this humble opinion. Since questions were mostly around specific issues, I decided to elaborate more on this topic and provide some facts. So, here is what I came up with…
ADP will try to sell PayForce to you because:
- “PayForce is a web-based hosted solution and this is the future of all applications”. Don’t ever believe that web-based hosted solutions are the future. Maybe for small companies and mom-and-pop shops it is, but that’s about it. Always have your data available, sitting right next to you, especially if you want to interface it with another application or create custom reports via external tools.
- “PayForce’s availability is 99+%”. Yeah right. If I counted the number of times PayForce was down, you would be surprised. We’ve had occurrences when PayForce services were down on the day of payroll!
- “PayForce is robust and access time is very fast”. Another sales pitch. It is slow, because PayForce databases are on a “shared” hosting. This means your database resides together with a lot of other companies. How slow is it you might ask? I’ve had cases when a single transaction took more than 10 minutes to execute.
- “You can access your data at any time through our advanced database tools”. The “advanced database tools” ADP provides is a web-based Crystal front-end (called ePortfolio) with stripped out functionality. You can only export your data to Excel (no CSV support) and you know what happens to Excel when you have more than 65 thousand rows… Oh yeah, if the query pulls more than 150 rows, expect Crystal to time out and die. And the Crystal front-end is even slower than PayForce.
- “You own your data and we can provide it to you at any time”. When we were ready to finally say goodbye to PayForce, our account rep told us that we needed to extract everything through Crystal. Come again?! Extract data from 1000 tables via custom SQL queries? You gotta be kidding me! All I’m asking for is a database dump. Any SQL database can do it. No, I do not need your PLSQL code – all I care about is my data. Guess what – ADP will not give you a database dump. This means that you have to handpick the data you need and extract it one by one. And expect ADP to delete your database once you part ways. They don’t have a “luxury” of keeping unnecessary data. Of course they offered to write custom queries in Crystal and extract everything we need, but at a “not-so-affordable” price. I had to fight my way through and requested to talk to their DB admin group. ADP ended up connecting me to someone who works at the data center and the lady told me that they do not extract data for customers and she was clueless about a database dump. So much for owning your data… The only option is to pay ADP a monthly fee to access your data in “read-only” mode.
- “PayForce has excellent reporting”. Pretty much all of the reports had to be custom-built for us because PayForce doesn’t have the ones we needed. Did I mention that they charge for each one separately? And it’s not cheap either.
- “Our payroll services are outstanding and very accurate”. Hmm…everything from incorrect state/local taxes all the way to payroll services sending checks to wrong locations. And ADP will not take any legal/financial responsibility when they screw up. When they screw up – it’s your fault, end of story.
- “PayForce is very user-friendly and you can access your data directly through the front-end”. PayForce has the most ridiculous infrastructure. Apparently the data on the front-end is not 100% accurate – the accurate data resides on their “mainframe”. User-friendly? Give me a break!
- “PayForce runs on industry-standard Java, which is robust and efficient”. Do you know what a memory leak is? It’s OK for PayForce to eat up to 512 MB of RAM and crash IE. You simply ignore those and add more memory. And by the way, ADP loves rolling out new versions of Java (forced install), so it’s OK when you see 5 different versions of Java installed on a client’s machine.
- “Administering users and groups in PayForce is very easy”. Ask our Director of HR and I’m sure she would love to share the pain. Oh yeah, I forgot about system upgrades when you have to go back and redo the security for all users. This one cracks me up – you must provide BOTH login and password in caps (uppercase). Long live caps lock!
- “Data is consistent and accurate throughout the database”. Love this one. It’s OK for one person to share the same ID with another. It’s OK that vital data is missing – ADP just works.
There is a lot more to this, but I’m not going to waste more time writing about PayForce. I’m glad we are moving away from this software.
If ADP is trying to sell PayForce to your company – run while you can!
P.S. Typing “payforce review”, “adp payforce review” and “adp is evil” in google returns my page as the first result 
Called in payroll correctly on 03/18/08
payroll came in 03/19/08
checks and DD(direct Deposit) stubs were distributed to employees.
report came to accounting
accounting notices the dates are wrong. dollar amounts are correct just check date 3/25 rather than 3/20.
called Fernando with ADP
First he was rude and wanted to take the time to tell me it was all my fault. After I told him to fix it, he did the following.
he said the DD would need to be hand written by us, and he would credit back to us that amount ($5960.60)
the actual checks (not DD) were already in the hands of the employees and some already deposited into their banks
so we could not get them back from the employees, he said we should only need to deal with the DD.
3/27 I noticed that ADP credited the entire payroll back to our account.($12,509.79) This might mean that the ADP checks that the employees deposited into their accounts are not going to clear.
Called ADP with this problem and they said ……
They can and will re-instate the checks but it takes 72 hours to get this done. this might mean some checks will be returned. this is very frustrating!!
I am not sure what to do…. MIGHT??
They did re-instate it and they show no checks being cashed so far so we MIGHT have caught it in time. This is just a warning because I don’t trust them.
Please ask or explain this to the employees listed above. They most likely will not have any problems but please ask them to call their banks and be sure.
If the check was returned then ADP will give them any charges for the return and any other charges that happened because of this problem.
If the checks were returned we will need to write hand check out of our account to replace them and then get a refund from ADP.
Hi Nasim,
Im fairly new to this, and i know your comments about payforce is probably true. I just finished school, but they never of course taught us this program for accounting, but do you know how i can learn the program without the bs of ADP. Thanks in advance Nasim..
-Sarah
saromh@gmail.com
And god help you if you’re an eTime end user – I am unlucky enough to have been set up to use this at my company. When I get in in the morning, my machine takes a long-ish but reasonable 4 minutes to boot up. Fine. But then I fire up firefox and try to load etime, and the goddamn thing takes 10 minutes to load. That is absolutely unacceptable. The entire thing is build in Java and is buggy as hell. After taking the 10 minutes, the program will crash firefox, and will only work again after restarting the browser. I lose about $5 every day just waiting for this thing to get off its ass and go. That’s 30 dollars per week, just because some idiot at ADP decided to run authentication in a java applet that takes up 26 MEGABYTES of ram just to load up. Multiply these losses, and the many tax mistakes I expect they’re making, by the hourly workers of a whole company, and you’re looking at millions of dollars.
This company should be sued for making such a piss poor product.
Hey guys, you should look into dealing with a small business payroll company. Check out http://www.PayrollAccountantLive.com. Let me know what you think!
Or just call Paychex
I’m trying to identify what the various Payforce access codes are – F, V, C, A, etc. Can you provide any insight or direction as to where I can find this information?
Right from the first sales meeting the rep said that we could get a master employee file download automatically through a FTP feature. During implimentation no one new what i was talking about and the sale rep appoligized for the misunderstanding. Basically lied to get us upgraded from the in house PC Payroll. Basically everything i’ve read on this site is true. I’m surprised i still get a check every two week.
I work for a pretty big company, 3500 employees, We implimented e-time and HR Anytime. What a joke, We has two payroll clerks quit because of the lack of communication from ADP and being told that it was their fault it wasn’t working. We are doing it wrong. I don’t see why people keep buying into the ADP BS. With every new roll out we are told this is user friendly and should take no time to push through. I think if something is user friendly, it should not come with a six inch manual and seperate training classes that you are charged an arm and a leg per individual to attend.
Are you looking for a payroll company that gives you the benefits of flexibility and control over your own payroll information? Complete access of prior years information? Reply back.
I work at a company with 1500 employees across the US, in approx. 15 states. We upgraded to PayForce 1 1/2 years ago – and it is a terrible, slow system. While we’ve had better luck with support than you had, the system has major technical flaws. I can’t wait to get off PayForce, I wish we’d never had converted.
I am CEO of Paylocity, America’s leading independent provider of payroll and HR solutions to mid-sized businesses. I found this site by accident because I was helping a client of ours convert off of Payforce. We have a true web-based solution designed for mid-market companies. I would highly suggest it as an alternative if you are unhappy with PayForce. Our service is excpetional and we have twice been named the #1 independent payroll provider in America. Our website is http://www.paylocity.com if you would like more information on our company.
Steve:
I am currently working with one of your new rep’s in the New England region (Dan Mayton). I have worked with Dan previously at ADP and he has provided the most informative presentation regarding Paylocity. He made a great decision to leave ADP and believe we are making the same great decision. Through research and following up with you existing customer base, I’d have to say that I am very impressed with the responses. This confirms the 98% client retention rate!
I look forward to our conversion in January.
Regards,
Douglas Clements, CPA
Implementation Manager
Techprint, Inc.
98%, right using a non-industry standard retnention formula
I must say Paylocity does have a great product, but their service is terrible, especially in tax. They cannot get anything filed correctly or timely. I am going back to ADP.
To the Paylocity competitor who posted this:
Since you obviously can’t beat us fairly in the marketplace, it appears that you need to resort to posting phony quotes under Gary Butler, the CEO of ADP’s, name.
Mr. Sarowitz,
I do not mean any harm and I am not the CEO of ADP. I would think he has better things to do then to peruse useless blogs. I am a manager at Ellis Environmental Group in Florida. I was just stating my opinion. Also, I went here and did not see you on the list.
http://online-payroll-service-review.toptenreviews.com/
Paylocity has no client named Ellis Environmental Group and I cannot find them on the internet either, so apaprently you are lying once again. I also have better things to do but since I am the Founder and Chairman of Paylocity, I do care about someone besmirching our good name.
Mr. Sarowitz,
You run a company? I do not being called a liar, but that must be par for the course for you. Feel free to visit us at 414 SW 140th Terrace, Newberry, FL. But wait, that is if we really exist.
Steve Sarowitz:
You may be the CEO of a monetarily profitable company, but your written words neither reflect the patience nor the insight required of the head of a SUCCESSFUL company. (SUCCESSFUL meaning that your profit takes the form of both cash and customer satisfaction.) Also, you need to go back to 3rd grade and learn how to spell. I could think of no better reason to disqualify a company from handling my small fortune than a permanently posted misspelling of an extremely common word by the CEO! Its just the sort of thing that shows your [lack of] attention to detail.
By the way, a quick review of ALL your posts on this page (not just this thread) reveals that your product may be superior to ADP’s, your service is not! So, how does that make you any better?
I think I speak for most everyone on this page when I say that you need to either
(a) stop developing your product so aggressively in favor of developing your service.
OR
(b) Get the hell off of this forum and stop advertising on the heels of ADP’s problems when you have comparable service problems.
I anxiously await your response with proper spelling and grammar.
Paylocity has always had a passion for providing exceptional service. We survey our clients twice a year and the vast majority of our clients give high ratings to both our service and our software. However, no company is perfect. We encourage any client with a complaint about our service to contact our customer service management team.
Very lame Steve.
I have had nothing but problems with Paylocity. My employer uses it, and I can rarely access it without problems. I set up my password with my HR admin present, it doesn’t work the next time I access the site. Request password reset? Good luck getting an email link. I am switching back to paper checks, the trouble I have accessing my pay info is just too much. I have had to visit the HR admin far too often to deal with your site’s issues, it’s just not worth it to me.
Steve interesting article on INC.
I am happy that you found the Inc. article to be interesting. Although there are some people who cautioned me about airing our ‘dirty laundry’ in public, I thought it was important to let other people learn from our experience.
We eventually learned from our early mistakes as well. We have built a talented development team that has produced a superior web-based mid-market payroll and HR product. Our software has enabled us to increase our operating revenue by 30% a year since 2007 and expand from just 2 markets to over 30 markets today. We now process over 1 million checks per month and are one of the largest payroll and HR providers in the country.
Steve Sarowitz
Chairman and Founder
Paylocity Corporation
Don’t you guys have Payroll Software that could be used for all your Payroll needs on your Local Server? How about SAGE, does SAGE operate in US?
I’m unhappy with Payforce from a support standpoint. Every month they change something that makes it break. Every month users call us with problems getting in. We can’t call ADP for support; only the corporate payroll people can, and they don’t know how to troubleshoot things on the server end.
Hi all! I work for HS%A Payroll in Chicago, and I hear the horror stories from ADP clients day in and day out. If you are ready to see what the best technology solution and direct dial support can do for you, give me a call at 800-424-7526, ext 278, or take a look at our website – http://www.hsapayroll.com. Thanks!
I switched from Paychecx to ADP a year ago, and it was the single worst business decision I had ever made (And that is saying something) ADP is horrible at customer support and service. You simply cannot get in touch with an actual person. I received so much junk email and other correspondence trying to sell me additional services that I really did not want or need, that is was hard to find the actual stuff I needed to pay attention to.
EVERY email from ADP contained a sig that said “Do not respond to this email it comes from an unattended mailbox” however, there was never any information about who or how to contact someone if I did have a question.
I was promised big savings from ADP but it ended up costing me more and all I got was a head ache.
After 1 year with ADP I switched back to Paychex and do not regret leaving ADP’s sorry but in my rear view mirror
ADP’s automated payroll service is not user friendly.
I agree with the above sentiments about the etime end user web app. It is GHASTLY. I am a web developer and would like to really have a discussion with whoever wrote this awful little thing. It takes a dog’s age to load up and is slow and generally terrible. Who requires java applets in 2010 for a simple time keeping application? Seriously?
Please note: ADP Australia have an app called Payforce – seems it’s different to the one you use in the US? We use it and it’s quite reliable
Just thought I’d specify that for anyone searching for Payforce looking for an opinion.
We used ADP PCPW for many years and were very happy…. We just recently switched to PayForce and it has been an absolute nightmare!!!!!
The implementation team was a complete joke, kept pushing outstanding items into Phase II, except once we ran our first live payroll we were quickly removed from implementation status and Phase II never happened!
Customer Support with Nationals is a joke, I get an email about twice a week telling me my support person is unavailable, not that he is any help when he is available!!
I HATE ADP!!!!!
I’ve been rather happily taking customers from both Paychex *and* ADP due to their lousy service, horrible inaccuracy and deceptive sales tactics. We’re able to profitably (and without gouging) provide full payroll processing AND access to the UltiPro HRIS for 15% – 20% less than both Paychex and ADP. Moreover, we actually run the payroll for our clients, monitoring for any erroneous incoming feeds and working with the customer to resolve issues before they arise. Feel free to contact me: pterrill [at] iprocessonline.com
Paylocity is America’s Leading Independent provider of payroll and HR solutions. WebPay, our flagship product , is a true web-based payroll and HR solution designed specifically for mid-market clients. For outstanding technology and service, visit us at http://www.paylocity.com. Also, see the comments above from an actual Paylocity client.
Steve,
You do have a great product, but your service sucks. I would rather go to ADP where I know I will get great service.
is this supposed to be from Gary Butler, the CEO of ADP?
http://www.inc.com/magazine/20081201/paylocitys-steve-sarowitz-spent-1-million.html
Seems a little hypocritical.
“America’s Leading Independent provider of payroll and HR solutions”???? What numbers do you have to back this up?
I am guessing none. They have very little market share. Just a nice vague statement.
Hi All,
I am a sales rep for Paycom and would like to talk with anyone who is interested in experiencing a Payroll company that sets its self apart by technology and customer service.
Paycom is a true online system (not web-enabled) this encompasses every tool your company may need to run a successful business without the burden of having to worry about liability. What I mean by this is that Paycom handles Payroll, COBRA, Customizable HR Tracking, Timekeeping, Employee Self Service, Benefits Administration, Government and Compliance, Vacation Requests, Applicant Tracing, Background Checks, On boarding, Document Storage, Tax Credits and much more in a single database that operates in real time.
Please let me know if you are interested in hearing more about Paycom.
Thank you,
Brittney Kraft
(602) 732-3226 ext:101
ADP f***ing sucks.
That’s all I can say.
Don’t ever try it.
if you are already with ADP, you probably experienced how terrible they are. I suggest you to get out asap. It sucks period.
OMG!!!! I hear to barking! I have recently started using the Australian version of Payforce Managed Services after moving across from Payline and we have had so many issues it’s not funny. They have no checks in place at all, the level of errors is horrifying. Imagine if you had no clue about payroll and relied on the administrator to get it right. We now have access to our make our own masterfile changes after a struggle, and they are trying to sell us training. They are a joke! They best part is that they totally stuffed up the end of year reports that we send to the tax department. That should never happen! I am giving them 6 months before I start looking for other software.
I have moved many firms from a variety of ADP Platforms to our Evolution software with wonderful results. Our platform is a multi-year and multi-tiered platform which uses a thin-client technology. All data is encrypted using a 128 Bit algorithm.
If you are frustrated with ADP, I would love to help you.
Just like #1 Paylocity says that their product is a web-based hosted solution and this is the future of all applications. Don’t ever believe that web-based hosted solutions are the future. Maybe for small companies and mom-and-pop shops it is, but that’s about it. Always have your data available, sitting right next to you, especially if you want to interface it with another application or create custom reports via external tools.
Web-based products are here to stay and they are the solution for today not in the distance future. Every major player in our industry sells exclusively web-based technology. Even competitors of ours who ate burdened with archaic mainframes or older PC-based processing platforms use web-based front ends. It is completely false that web-based systems are harder to interface to. Prior to developing WebPay, our web-based solution, Paylocity sold an inatalled PC-based solution. It was much more difficult for us to help our clients interface with 3rd party providers since the data is now aggregated in a single place. In addition, we ae
In additional we can securely transmit data to clients that want to maintain it on their site as well. Buying a PC-based solution today is the equivalent of buying an eight track player to play your music or a horse and buggy as your means of transportation.
I disagree here, PC based solutions are appropriate for certain needs, but 95% of companies would be better going with a web based-solution. In our case, we were told than an ADP on premise install of eTime would allow us direct access to the data for our processing needs, but later were told that we should only be using their webservice, which is just shit.
By PC i mean a server, not a desktop, obviously.
I can relate to your frusterations however, web-based solutions are not for small businesses alone. Just take a look at Salesforce.com. Their clients include many Fortune 500 companies with loads of information being shared between thousands of employees each! I am a user of SFDC for years now and I’m amazed how much information can be accessed at my fingertips via my PC or IPhone. It adds a tremendous amount of flexibility when one needs to retrieve, organize or communicate information.
We have an on premise eTime install, what a piece of shit. They tout that everything works together, and it does, under very specific conditions, otherwise it does not. The only piece of their horrible ‘solution’ that is worth anything is their hosted HRB system, it has a nice Web service for interacting with it, every other piece in the line -Payroll, eTime, all are terrible.
Having something connect to eTime through their interfaces they recommended their ‘integration partner’ IDI, and their software is just as bad, and has more monthly fees on top of ADP. I’ve asked to talk to someone on their side that could point me in the right direction to do these extracts, and they have no one that is knowledgeable about product integration. eTime is simply a white-labeled version of Kronos, but don’t bother calling Kronos for one of their support contracts, as they won’t sell them to you, yet ADP won’t provide you with anyone to talk to.
If you need any kind of integration with eTime, run away, quickly. We provided them with access to our on site server in April, and as of today, we still aren’t integrated.
Wow, seems like this article that I wrote 3 years ago is still bringing in a lot of people.
To everyone who claims that web-based products are the future – unless you provide an ERP system with HRIS + Timekeeping + Payroll + Financials all on the same web-based platform, please don’t lie about good/reliable integration and interfaces. When you have one system physically reside in a different location, your reliability depends on uptime of all parties involved + reliability of Internet connection and a plethora of other factors.
For example, if my HRIS data is sitting in one place, timekeeping in another, payroll in third and financials in fourth (worst possible scenario), I would have to have interfaces between HRIS + timekeeping + payroll, then a back interface from payroll to financials. HRIS to timekeeping interfaces can be a nightmare to maintain. Timekeeping software needs HR data (new hires, employee changes + transfers, etc), so HRIS needs to spit out an interface file (XML or CSV) every day and the program that imports the data needs to be monitored on a daily basis to avoid errors, inconsistencies, etc. Then timekeeping software needs to provide labor data to payroll software, which is another potential nightmare. At the end, payroll data needs to go on the books, so having an interface that correctly maps with all GL codes on the financial side is another nightmare. And I am not even talking about upgrades or all other changes (new job codes, GL accounts, etc) that you will have to map every single time. Even if you have HRIS + Timekeeping on the same platform, running Payroll on another system is still a major pain in the butt. Preferably, you want to have your HRIS + Timekeeping + Payroll done on the same software platform by the same company, which has everything integrated. And if you choose ANY web-based solution today (with the exception of ERP suites) to do all of the above, I can guarantee you that you will get a half-ass solution.
If you have a small company under 500 employees, have one company do everything for you – HRIS, timekeeping, payroll, taxes, check printing, w2, garnishments, etc. There are only a few companies that do all of the above, so choose wisely and do your research before rolling out a solution. If you had a prior system, don’t migrate historic data, just active employees. Have your prior data available locally. Take a serious look at all-in-one web-based ERP solutions that offer a complete package with financials. It might cost more, but will save you money in the long run.
If you have a medium to large company, evaluate an ERP solution that will do your HRIS + Payroll + Financials. Obviously, starting costs are high, but ERP pays off in the long run. Whether you choose to host the data in your datacenter or off-site in a cloud is your decision. Just make sure that you are not using a shared hosting solution where your data sits together with other companies.
My nightmares have ended after we rolled out SAP ERP. Implementation was painful and expensive, but now I have Financials, HRIS, Payroll and Timekeeping all fully integrated. We are spitting out a file for check printing after each payroll and have our checks printed externally, with taxes (government filing), w2s and garnishments all done externally as well. Everything else sits and runs in my datacenter, right here next to me. We run consolidated reports and get all the data we need, whenever we need. Payroll for 1700 employees (hourly and salaried) runs in 15 minutes with a 30 minute payroll preparation, takes 1 hour at most. No post-payroll nightmares to deal with. Very minimal number of manual checks to process (mostly due to timekeeping errors made by managers). Compare that to a full day of payroll, with an ungodly number of manual checks for 2 weeks after payroll and a boatload of errors to deal with. If we ever decide to print checks, w2s or process garnishments, we can do all that without any additional software implementations. Considering all of the costs before, our ROI on SAP ERP was less than 3 years.
So do your homework before making decisions and don’t settle on promises made by vendors. Many of them will lie to you just to get you in, because they know that it is too expensive to get out. Talk to your peers in the industry and find out what they are doing. Take a serious look at all-in-one solutions from the big guys like SAP, Oracle, Sage, etc – they all have solutions for small businesses as well.
Just my 2 cents.
Your first paragraph says it all. Without a bundle of services SAAS is a bunch of crap.
Hi,
I am in the interview process with Paylocity because I worked as a rep for both Paychex and ADP. I can say that the complaints regarding the customer service at ADP is spot on and FYI, ADP outsources customer service and implementation to teams from the Philippines. I believe that companies should absolutely focus on profitability however, if the best way ADP can reduce costs is by outsourcing service teams to countries with lower hourly wages, that is counter-progressive. If ADP had invested more wisely in technology (because they invested A LOT) the level of productivity per employee would raise and more time could be spent serving clients. It is simple. SAAS is the payroll solution of the future and until ADP and Paychex get up to speed and stop using technology from the days of black and white TVs, nothing will change.
Heather, I can agree that outsourcing can be bad, however, ADP is only outsourcing mundane work processes, not customer service. SAAS is a good solution, however, some companies prefer their data to be right next to them.
it was very disturbing to me that you contacted my HR admin in response to my comments, Steve. Looking up my info on your service was one thing, but if I had wanted my superiors involved, I would have involved them. It was arrogant and vindictive of you, totally unnecessary, and actually pretty creepy. Your attempt to embarrass me failed, and now everyone will see just how you conduct yourself.
John, I am sorry that you feel that way. It was my intent to help you, not embarass you. It is not our general policy at Paylocity to work directly with individual employee users. Your HR Administrator is our actual customer and we do not want to interfere with their relationship with their employees. I contacted your HR Admin promptly after your post to attempt to solve your issue and to ensure that this was not an issue with anyone else at your company. I also should mention, since you have implied that we have a systemic issue, that we have hundreds of thousands of employee users, including over 400 employees at Paylocity alone, who are successfully accessing our system.
I also sent you the following e-mail directly after talking to your administrator:
You had posted the following comment:
Hi Steve Sarowitz,
I have had nothing but problems with Paylocity. My employer uses it, and I can rarely access it without problems. I set up my password with my HR admin present, it doesn’t work the next time I access the site. Request password reset? Good luck getting an email link. I am switching back to paper checks, the trouble I have accessing my pay info is just too much. I have had to visit the HR admin far too often to deal with your site’s issues, it’s just not worth it to me.
Here to read the replied comment directly: http://tech.mansurovs.com/why-adp-payforce-sucks-again#comment-13579
I am sorry that you have found our system frustrating to use. While I understand your frustration at our security, our #1 priority is to keep your data secure. As long as you are able to remember your user name and password going forward, our system will remain easily accessible to you.
I followed up with Terry Hayden, who manages your company’s payroll, and walked him through resetting the challenge questions that you had originally set up. He unlocked your user account as well. If you like, Terry can also reset your password for you if you are having issues with doing it yourself.
Happy Holidays,
Steve Sarowitz
Founder and Chairman
Paylocity
Nice to see a “founder and chairman” goes into their own system to find a particular user. If the head of the company does it, I bet all the employees look up other peoples’ information. Stay away from this guy.
Agreed, Tyler! Super creepy, super unethical. Sorry this guy embarrassed you, John. Hopefully it opens some eyes at your company.
Rebecca,
That would be like an IRS agent just plowing through their system and contacting random people, very shady.
I am a current customer of Paylocity. I switched from ADP to Paylocity in April of 2011 (way after all the bugs were worked out – right?)
The system is great – easy to use, etc. but the tax department is CLUELESS. Since our implementation we have had ongoing issues with taxes in EVERY state we do business with and I found out (through the affected employee) last week that his W2 is wrong!!
Oops! Says Paylocity. The data transfer didn’t work correctly during implementation. They discovered the issue last year – corrected it and BAM! the correction made it worse (all unbeknowst to me)
Well … Paylocity corrects the W2, I forward it to the employee and THE WRONG ADDRESS IS LISTED FOR THE EMPLOYEE. I mean – not even the right state.
So – I now have 45 employees whose W2′s are incorrect. Paylocity isn’t sure yet.
All that being said – ADP may not be the best at everything but they ARE the best at what matters most – getting your employees paid correctly and recording and reporting taxes correctly and on time.
And by the way – not ONE of the higher ups has contacted me. Guess Steve is too busy blogging.
I’ll be submitting my termination letter this week.
Implementation and Tax are clueless
Update to Earlier Post:
I must say I was shocked when Steve called me within minutes of my original post. He seemed genuinely concerned (and unaware) that I was having an issue. He expressed his apologies and asked quite simply “what can I do?”
Don’t know about any of you but for me that was a first. A CEO rarely gets in the weeds to that degree so the conversation made me BEGIN to reconsider my feelings on Paylocity. But – I was still leary.
Immediately after our conversation people with Paylocity were coming out of the woodwork to help. It was amazing. Up to that point I had been dealing solely with my Representative (Jennifer Rosen who is awesome) but all of the sudden I was assigned a team of people to define the problem and make the corrections. EXACTLY what Steve committed to do.
Gotta say I was (and am) impressed. Although I do not beleive it should take a conversation with the CEO to make things happen (and I seriously doubt it ever will again:) I am happy with the result. It’s never the mistake (if you’re not making mistakes you aren’t working) but how you fix it.
I beleive that is the culture Steve is building at Paylocity and as long as that continues I will remain their biggest fan.
I have been in HR for over 25 years. I’ve worked with Peoplesoft, ADP, Ceridian and other smaller off the rack systems. Paylocity is by far the best system I’ve ever worked with.
Mary,
If Paylocity’s system is the best you have ever worked with then you need to get out more.
Oh – and they’ll be NO termination letter:)